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When switching from another brand of pet food to Freshpet, we recommend doing so gradually over a period of 7-10 days.

We don’t freeze our Freshpet recipes after we’ve gently cooked them and packaged them. So we recommend serving our food fresh from the fridge for the best results, but you can choose to freeze any unused portions for later use. Be aware that you may see a slight change in colour and texture when thawed, but this won’t change the nutritional value or taste of our meals.

Treat Freshpet refrigerated foods as if you would freshly prepared foods at home. We recommend that you do not leave refrigerated food in the bowl for longer than 2-3 hours.

Freshpet foods are 100% complete and balanced and exceed AAFCO’s minimum standards for adult canine and feline nutrition. To ensure your pet is getting all the nutrition he or she requires, feed a complete and balanced food.

For pets that have pancreatic problems or compromised renal function (i.e. kidney), high protein diets made from meat and fish should be avoided. If your pet suffers from these conditions, consult your veterinarian to determine if Freshpet is appropriate.

It’s always best to ask your veterinarian if Freshpet is appropriate for your pet’s specific condition before introducing it into his or her diet.

Just like the fresh human food you buy, there is a sell by date on each package of Freshpet food. Once opened, we recommend you use our foods within 4 days.

At Freshpet, we believe in the difference fresh dog and cat food can make to the health of your pet. The choice between Freshpet recipes really depends on the individual needs and preferences of you and your pet.

All Freshpet food is:

Made with all-natural, fresh ingredients
Minimally processed to retain essential vitamins and nutrients naturally found in our fresh ingredients
Free of artificial or chemical preservatives
Free of corn, wheat and rendered meals
Always made in the USA
Farm raised chicken and beef
100% natural protein

No ingredients from China

All Freshpet refrigerated food is made in our very own Freshpet Kitchens in Bethlehem, Pennsylvania. Freshpet treats are made in the USA by carefully selected partners that are required to strictly adhere to our high quality food and safety standards.

Freshpet food is not raw, but steam-cooked for cats and dogs. Freshpet refrigerated food undergo pasteurization similar to milk and other freshly prepared foods, making it safe for handling and serving.

97% of Freshpet ingredients come from the USA and Canada. 70% of Freshpet ingredients come from local farms. No Freshpet ingredients come from China.

Our focus is on finding the highest quality and freshest ingredients out there. While our foods are not organic, they are all-natural, antibiotic and preservative free.

Yes, Freshpet foods only use all natural ingredients. Freshpet foods never contain any artificial or chemical preservatives (BHA, propylene glycol) commonly found in traditional dry, canned and semi-moist pet food.

Freshpet uses fresh meats because they are fresher, held to higher quality standards, and are never pre-processed. Our fresh meats only include muscle meats, are never frozen or heated prior to being included in our recipes, and must be used within 4 days. Meat meals can include varying types and qualities of meat and waste products, are highly processed, and can have a shelf life of up to one year.

All of our rolls and roasted meal contains garlic in small amounts. To reach a level of toxicity, a pet would have to consume the entire bulb of fresh garlic at each feeding. The garlic component that is toxic to the dog is the allicin chemical. A more general term. Allicin is the “smell and oil” when you crush the garlic. Our garlic powder contains less than 0.2% allicin which is very safe to be used.

Freshpet uses minimal amounts of salt and potassium chloride (lite salt) in our recipes to help combine our fresh meats. Our salt levels are within the ranges recommended by veterinary nutritionists.

Still have questions?

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* If you have an issue regarding food spoilage, please attach images of your delivery

Please call our Customer Service team at
0800 00 96185

They are available:
Monday to Friday 8am – 9pm 
Saturday 8am - 7pm
Sunday 9am - 6pm 

  • This bank holiday 
    Saturday 27th May: 8am to 7pm
    Sunday 28th May: 9am to 6pm
    Monday 29th May: 8am to 5pm